Introduction
At Marks BPO Services, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect personal and non-personal information from you when you:
- Contact or Interact with Us: Name, email address, phone number, and other contact details.
- Use Our Services: Customer details related to inbound and outbound support, technical issues, multilingual support, and proof of claims.
- Engage with Our Social Media Marketing: Demographic data, preferences, and online activity.
- Submit Claims (Canada only): Legal and financial documents, identification details, and other claim-related information.
- Navigate Our Website: IP address, browser type, device information, and cookies.
How We Use Your Information
We use the collected information to:
- Deliver and improve our inbound, outbound, technical, multilingual, and social media marketing services.
- Address inquiries and provide customer support.
- Resolve technical issues and troubleshoot problems.
- Create tailored marketing strategies and campaigns.
- Assist in verifying and submitting proof of claims in Canada.
- Enhance user experience and streamline operations.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors that help us deliver our services, such as IT support and marketing agencies.
- Legal Authorities: When required by law or to protect our rights and comply with regulations.
- Business Partners: When collaborating on multilingual support or other global services.
Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data.
- Regular security audits and updates.
- Restricted access to personal information.
Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of receiving marketing communications.
- Request information about how your data is processed.
- Withdraw consent where applicable.
To exercise these rights, contact us at info@marksbpo.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality.
- Analyze user behavior and website traffic.
- Customize your experience on our platforms.
You can manage your cookie preferences through your browser settings.
Retention of Information
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory obligations.
- Resolve disputes and enforce our agreements.
International Data Transfers
Marks BPO Services operates globally. By using our services, you acknowledge that your information may be transferred and stored in countries outside your own, including jurisdictions that may not have equivalent data protection laws. We ensure all such transfers comply with applicable regulations.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the revised date will be updated. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Marks BPO Services
Email: info@marksbpo.com
Phone: +91 9372066410
